If you encounter the error message “You are not eligible to use this service” when attempting to produce, correct, or obtain your JAMB profile code using 55019 or 66019. Just calm down. You are not the only one.
This is one of the most prevalent problems encountered by JAMB candidates each year, particularly during registration or information modification processes.
This is a Real solution for applicants stuck while trying to produce profile code or accurate details utilizing 55019/66019.
The aggravating issue is that many applicants have no idea what’s causing this, and if you go to random cafés or even look online, most people will urge you to “just try again,” which is entirely incorrect. In this post, I’ll explain why JAMB displays that notice and provide an exact working solution from candidates who have resolved this issue in real life.
Why Does JAMB Say “You Are Not Eligible to Use This Service”?
This issue occurs when your phone number or SIM card information does not match your NIN records, or when you use the incorrect format or line to send the message.
Here’s why this happens:
- Use a phone number that is not linked to your NIN.
- Use a Glo line, which is not compatible with JAMB SMS.
- Update or validate your NIN record.
- Use multiple SIMs or someone else’s number.
- Make an error in the SMS format.
- Ensure your SIM is properly registered and synced.
This is not a network problem nor a minor issue. There is a system mismatch between the NIMC (NIN) and JAMB.
Why It’s a huge problem
If you encounter any of this problems:
- JAMB profile code cannot be generated.
- SMS cannot be used to correct name or DOB.
You may miss the JAMB registration window and if you are unable to access JAMB CAPS or print your results/admission letter, it is crucial to resolve the issue as soon as possible to avoid disrupting your academic preparations.
Step-by-Step Solution for “You Are Not Eligible to Use This Service”
This is the true strategy that work in Nigeria in right now, no guesswork.
Step 1: Ensure You’re Using the SIM Linked to Your NIN.
The JAMB SMS (to 55019 or 66019) must be sent from the exact number associated with your JAMB linked NIN during NIN enrollment. If you enter another number, the system will prevent you. JAMB is now stringent about identification verification.
Solution: Check your NIN slip or visit NIMC to confirm the number you entered.
If you lose your SIM, contact your network operator or update your NIN record at NIMC with your current SIM (₦1,000-₦2,000).
Step 2: Use MTN or Airtel and avoid Glo or 9mobile.
Many customers have confirmed that Glo lines do not work well with JAMB SMS services.
Use only MTN or Airtel SIM cards that are registered under your name and connected to your NIN.
Step 3: Use the correct SMS format.
You must send the message in the following format:
NIN [Space] Your 11-digit NIN
For example,
NIN: 12345678901
Send it as a plain text SMS to either 55019 or 66019 (both now work depending on load).
To send a message, ensure the following:
- No extra characters, punctuation, or emoji
- Have at least ₦50 in airtime with no debts on the SIM card.
- Use a basic phone (feature phone) if your smartphone is experiencing difficulty.
Step 4: Still getting errors? Visit the JAMB Office.
If you’ve done everything correctly and the issue persists, you should contact a JAMB zonal/state office (not a café or CBT center).
When you reach there:
- Tell them you’re seeing “You are not eligible to use this service”
- Present your NIN slip, SIM pack or number, and valid ID.
- Your number will be manually synced to your JAMB profile.
They may request to resend the SMS, manually generate your JAMB profile code, or charge a token fee (₦1,000-₦2,000) for the process.
Conclusion
This “You are not eligible to use this service” mistake from JAMB is one of the most aggravating challenges that candidates confront, especially as registration deadlines approach.
But now you know the actual reasons:
• Incorrect SIM (not linked to NIN) • Incorrect SIM registration • Incorrect SMS format • Use of a weak line • Incomplete NIN sync.
Forget what the café lads or the internet noise are saying. To fix the issue, use your NIN-linked SIM, use the right SMS format on MTN or Airtel, and visit a JAMB office if necessary.
Stay sharp, get there early, and bring all of your documents. If you encounter a helpful official, you’ll receive your profile code in minutes and be back on track.
About The Author
