Every year, many Nigerian students suffer the same problem: they used the wrong email or someone else’s email during JAMB registration; perhaps the café guy assisted them in filling it out; perhaps they used a cousin’s email because they didn’t have one.
When it’s time to:
- Log into JAMB CAPS
- Accept or refuse admission
- Check results
- Apply for course or institution change.
…they realize they can’t access the JAMB profile since the email isn’t theirs.
Even worse, the “forgot password” link continues to direct them to an email address they no longer hold or have never had access to.
Sounds familiar? If this is the case, don’t worry. In this article, I’ll lead you through the true way to fix your JAMB email address and regain full access to your profile, using evidence from actual JAMB offices in Nigeria, not online guesswork.
About JAMB and Why Email Is Important.
The Joint Admissions and Matriculation Board (JAMB) administers the exam for admission to Nigerian higher institutions. Since JAMB turned totally digital, your email address has been your official username for everything:
- Logging into efacility.jamb.gov.ng.
- Accessing the CAPS portal
- Checking admission status
- Printing results or correspondence
If you cannot access your email, you will be completely shut out of your academic profile, which is why this is such a critical issue.
How to Change JAMB Email Address if You Have Lost Access
To be honest, JAMB does not enable applicants to modify their email addresses online using the usual interface, especially after they have generated profile codes or registered.
But there is a legitimate way to accomplish it, and here’s a step-by-step approach that works.
Step 1: Collect your important documents.
Before rushing to the JAMB headquarters, make sure you bring the following:
- JAMB Registration Slip
- NIN Slip
- Any valid ID (e.g., voter’s card, school ID, national ID).
- A new working email address, ideally Gmail
Step 2: Visit a JAMB office (not a CBT center).
Don’t bother visiting internet cafés or CBT centers. They cannot alter your email address for you.
To update your JAMB profile and access CAPS and results, visit the nearest zonal or state office and explain that you have lost access to the email address associated with it.
Step 3: Request an email change or manual profile update.
The official will authenticate your identification using:
- JAMB registration number or profile code
- NIN
- Registration details
Once verified, they will:
- Unlink the old email
- Enter your new email address
- Reset your password or provide access instructions.
This process can take 10 to 30 minutes, depending on the queue and the office.
Step 4: Make payment If Required
Some offices may charge a data repair fee ranging from ₦1,500 to ₦2,500. This is not official everywhere, but it is common in several states. So bring enough cash.
Note: They may also ask you to send “REQUERY” to 55019 or 66019 to confirm that your NIN and JAMB profiles are linked.
Step 5: Login with the new email and set a new password.
Once everything is updated, visit efacility.jamb.gov.ng and:
- Enter your new email address.
- Create a new password or click “Forgot Password” to generate one.
- Log in and check for access to CAPS, admission status, and other services.
Conclusion
Losing access to your JAMB email is a serious issue; it might prevent you from performing fundamental tasks such as checking admission, printing results, or even registering for NYSC.
Most people would tell you that it cannot be changed, but as we’ve seen at Truethenet.com, there is a solution if you go directly to a JAMB office with your correct documentation and a clear explanation.
About The Author
