There are some certain issues with Airtel Sims, and even calling Airtel customer support may not be able to resolve them, leaving you alone with your problem unless you do the appropriate steps. I discovered that this is not a common issue among airtel customers, but those who are experiencing it are not receiving the appropriate guidance to resolve it, which is where truethenet.com comes in.
We leave no one else to deal with their problems since we know you won’t get the knowledge you need anywhere else. In this post, you’ll learn why your Airtel Sim card isn’t receiving texts, SMS, or calls, as well as the quickest and easiest approach to solve it.
What causes your Airtel SIM to not receive texts and calls while it is active?
There are various possible causes of the trouble you are experiencing with your Airtel Sim. Last week, I was in an Airtel office to resolve some issues, and one of the customers there asked the same question to the staff.
This occurs with new SIMs, data SIMs, or those transferred across tariffs. This happens across all networks. Call blocking, DND, or ghost deactivation might occur from the backend, thus you will need to visit the Airtel office to resolve this issue, which can be time-consuming and costly.
How to solve Airtel SIM active but unable to receive calls or texts?
Here is a step-by-step guide to resolving this issue as soon as you see it.
Step 1: Restart your phone –
To troubleshoot a phone issue, try restarting it and using a second phone to confirm if the problem has been resolved. If the problem persists, proceed to the next step.
Step 2: Reset your Sim Card –
Turn off your phone, remove the Sim card, and re-insert it into your smartphone’s Sim tray or SIM slot.
This normally happens when you use a Micro Sim in a Sim environment designed for larger Sim sizes, so make sure you check that also.
Step 3: Check for DND –
If you’re not receiving texts, it’s conceivable that your phone was set to DND mode and you forgot about it.
Check for this and ask a friend to send you an SMS message or call to confirm that the problem has been resolved.
Step 4: Damaged or Broken Sim –
If the rectangular chips contained in the plastic case of your Airtel SIM card are filthy or unclear, it may no longer work and requires a new SIM card from the Airtel office.
Step 5: Sim Showing “Emergency Calls Only” –
If your Sim card displays “Emergency Calls Only” in the top left corner of your smartphone, it may indicate low network coverage or a permanent or temporary block on activity. Please visit your nearest Airtel office to resolve the issue.
Conclusion
If your Airtel SIM is operational but you’re not receiving calls or texts, don’t worry; it’s a fixable problem. It could be something minor, such as DND, improper SIM location, or network issues. However, if you have tried all of the instructions and it still does not work, simply go to any Airtel office.
There is no need to stress or worry. Take your NIN ID and tell them what’s wrong; they’ll fix it, whether it’s a SIM replacement or a backend reset. Do not wait until the line is totally blocked, or you will miss essential messages.
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